Privacy Policy for Self Care Soothes the Soul

Last Updated: 17 November 2025
Business Name: Self Care Soothes the Soul
Data Controller: Amanda Durham
Address: Unit 128973, PO Box 6945, London, W1A 6US
Email: [email protected]

Self Care Soothes the Soul (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website, courses, community spaces, or purchase our services.

1. Information We Collect

We collect the following types of personal data:

1.1 Information You Provide to Us

Name

Email address

Phone number (if provided)

Billing and payment information (processed securely by Stripe - we do not store card details)

Course registration details

Community interaction data

Messages or enquiries via forms, email, or messaging platforms

1.2 Information Automatically Collected

Through our website platform (Go High Level – white-labelled by FEA), we collect:

IP address

Device and browser information

Pages visited

Time spent on site

Cookies and tracking data

Marketing analytics and behavioural data

1.3 Community & Social Interaction Data

If you join:

Our Facebook Group

Our Go High Level community area

Any chat spaces within our courses

We may collect engagement information to improve your experience.

2. How We Use Your Information

We process your personal data for the following purposes:

2.1 To Deliver Products & Services

Providing access to courses, downloads, and membership content

Managing your account

Processing payments and orders

Legal basis: Contractual necessity

2.2 To Send You Emails, Updates & Marketing

Course updates

Newsletters

Product launches

Relevant content and offers

Legal basis:

Consent (when you opt in)

Legitimate interests (for existing customers)

You may unsubscribe at any time.

2.3 To Improve Our Website & Services

Analytics

Site functionality

Tracking performance

Legal basis: Legitimate interests

2.4 To Meet Legal Obligations

Tax, accounting, and regulatory requirements

Responding to data protection requests

Legal basis: Legal obligation

3. Payment Processing

Payments are securely processed through Stripe.

Stripe collects and processes:

Card details

Billing address

Transaction information

We never see or store your card information.

4. Sharing Your Information

We only share your data with trusted service providers necessary to run our business:

Go High Level (FEA) – website hosting, email marketing, course delivery, analytics

Stripe – payment processing

Facebook – for community interactions and optional marketing tools

Email & IT service providers

Legal and accounting professionals when required

We do not sell or rent your personal information.

5. International Transfers

Some providers (e.g., Go High Level, Stripe, Facebook) may store data outside the UK/EEA.

Where this happens, appropriate safeguards are used, such as:

Standard Contractual Clauses

Adequacy decisions

Secure processing agreements

6. Data Retention

We retain personal data only as long as necessary for:

Delivering services

Fulfilling legal, accounting, or reporting obligations

Maintaining customer records

Typical retention periods:

Customer records: up to 6 years (legal requirement)

Email subscribers: until you unsubscribe

Analytics data: up to 26 months (platform default)

7. Your Rights (UK GDPR)

You have the right to:

Access your data

Correct inaccurate data

Request deletion of your data

Object to processing

Restrict processing

Data portability

Withdraw consent at any time

To exercise your rights, email: [email protected]

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has not been handled appropriately:
https://ico.org.uk/make-a-complaint

8. Cookies & Tracking

Our website uses cookies for:

Essential website functionality

Login and course access

Analytics

Marketing (if consented)

You can control cookies through your browser settings.

9. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

10. Security Measures

We take data protection seriously and use:

Encrypted storage

Secure servers

Password-protected systems

Restricted access

Secure payment processing (via Stripe)

11. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date will reflect the most recent version.

12. Contact Us

For any privacy questions, data requests, or concerns, contact:

Self Care Soothes the Soul
Address: Unit 128973, PO Box 6945, London, W1A 6US
Email: [email protected]