Privacy Policy for Self Care Soothes the Soul

Last Updated: 6 October 2026
Business Name: Self Care Soothes the Soul
Data Controller: Amanda Durham
Address: Unit 128973, PO Box 6945, London, W1A 6US
Email: [email protected]

Self Care Soothes the Soul (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information when you use our website, courses, community spaces, purchase our products or services, or otherwise interact with us.

1. Information We Collect

We collect the following types of personal data:

1.1 Information You Provide to Us

Name

Email address

Phone number (if provided)

Billing address

Delivery/postal address where required for physical orders

Order and purchase information

Billing and payment information processed securely by our payment provider

Course registration details

Community interaction data

Messages or enquiries via forms, email or messaging platforms

1.2 Information Automatically Collected

Through our website platform (Go High Level – white-labelled by FEA), we may collect:

IP address

Device and browser information

Pages visited

Time spent on site

Cookies and tracking data

Marketing analytics and behavioural data

1.3 Community & Social Interaction Data

If you join:

Our Facebook Group

Our Go High Level community area

Any chat spaces within our courses

We may collect engagement information to operate these spaces and improve your experience.

2. How We Use Your Information

We process your personal data for the following purposes:

2.1 To Deliver Products & Services

This includes:

Providing access to courses, downloads and membership content

Managing your account

Processing payments and orders

Processing, packing and fulfilling physical-product orders

Arranging delivery of physical products

Communicating with you about your order

Managing returns, refunds, replacements or customer-service enquiries

Legal basis: Contractual necessity

Where necessary, your name, delivery address and relevant delivery information may be shared with postal, courier or fulfilment providers so that your order can be delivered.

2.2 To Send You Emails, Updates & Marketing

This may include:

Course updates

Newsletters

Product launches

Relevant content and offers

Legal basis:

Consent, where you have opted in

Legitimate interests, where permitted by law, including in relation to existing customers

You may unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us.

2.3 To Improve Our Website & Services

This may include:

Analytics

Site functionality

Understanding how our website is used

Tracking and improving performance

Legal basis: Legitimate interests and, where required for non-essential cookies or tracking technologies, consent.

2.4 To Meet Legal Obligations

This may include:

Tax and accounting requirements

Maintaining appropriate transaction and business records

Product safety or regulatory obligations where applicable

Responding to data-protection requests

Complying with lawful requests from authorities

Legal basis: Legal obligation

3. Payment Processing

Payments are securely processed through Stripe and/or payment services integrated with our website platform.

Payment providers may collect and process information such as:

Card or payment details

Billing information

Transaction information

We do not store your full payment-card details ourselves.

Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

4. Sharing Your Information

We only share personal data where necessary to operate our business, fulfil your order or provide our services.

This may include:

Go High Level (FEA) – website hosting, email marketing, course delivery, customer management and analytics

Stripe – payment processing

Postal, courier and delivery providers – where necessary to deliver physical products to you

Facebook/Meta – for community interactions and, where applicable and consented to, marketing tools

Email and IT service providers

Legal, accounting and professional advisers where necessary

Government, regulatory or law-enforcement authorities where we are legally required to provide information

We do not sell or rent your personal information.

We only provide service providers with the personal information reasonably necessary for them to perform the relevant service.

5. International Transfers

Some of our service providers, including technology, payment or social-media providers, may process or store personal data outside the UK.

Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards required by UK data-protection law are in place.

These may include:

UK adequacy regulations

Appropriate contractual safeguards

The UK International Data Transfer Agreement or UK Addendum, where applicable

Other legally recognised transfer mechanisms

6. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

Delivering products and services

Processing and maintaining records of orders

Dealing with returns, refunds and customer-service matters

Fulfilling legal, tax, accounting or reporting obligations

Maintaining appropriate customer and transaction records

Typical retention periods may include:

Customer and transaction records: generally up to 6 years where required for tax, accounting, contractual or legal purposes

Email subscribers: until you unsubscribe or we otherwise determine that the information is no longer required

Analytics data: according to the retention settings of the relevant platform and our configuration

We may retain information for longer where reasonably necessary in connection with a legal claim, regulatory requirement or other legal obligation.

7. Your Rights Under UK Data Protection Law

Depending on the circumstances, you have rights including the right to:

Access your personal data

Correct inaccurate or incomplete data

Request deletion of your personal data

Object to certain processing

Restrict certain processing

Data portability

Withdraw consent at any time where processing is based on consent

These rights are subject to the conditions and exemptions provided by data-protection law.

To exercise your rights, contact:

[email protected]

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled appropriately.

8. Cookies & Tracking

Our website uses cookies and similar technologies for purposes including:

Essential website functionality

Login and course access

Shopping and checkout functionality

Analytics

Marketing, where consent has been provided

Where required, non-essential cookies and tracking technologies will only be used with your consent.

You can manage your choices through our cookie controls where available and through your browser settings.

Please see our Cookie Policy for further information.

9. Children’s Privacy

Our website and services are intended for adults and we do not knowingly collect personal data directly from children.

Physical products available through our website are sold to adult purchasers.

If we become aware that personal information has been collected from a child in circumstances where we should not hold it, we will take appropriate steps to delete it.

10. Security Measures

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

These measures may include:

Secure and reputable service providers

Password-protected systems

Restricted access to personal information

Secure payment processing

Appropriate technical security measures provided by our platforms

No online system can be guaranteed to be completely secure, but we take reasonable steps appropriate to the nature of the personal information we process.

11. Changes to This Policy

We may update this Privacy Policy periodically, including where our products, services, technology providers or legal obligations change.

The “Last Updated” date at the top of this policy will reflect the most recent version.

12. Contact Us

For privacy questions, data requests or concerns, contact:

Self Care Soothes the Soul
Address: Unit 128973, PO Box 6945, London, W1A 6US
Email: [email protected]